Hey there RangerITA!
I'm pretty sure we can find a solution for your peimar solar problem!
First thing you might want to try out is the tips&tricks at the Once you are there, you should start going through the steps from number 3, which is related to administrator privileges. Allthough your problem is not "lost connection", these same things might prevent your connection to be established in the first place. Read the instructions carefully! 
I hope to see you in game! If the problem persists however, contact us again and we will be happy to help.
