PANZAR Forum http://levallgallery.com/ |
|
WHAT HAPPENED and HOW WE ARE FIXING IT (3 Dec) http://levallgallery.com/viewtopic.php?f=45&t=11578 |
Page 1 of 1 |
Author: | Queen Bee [ Thu Dec 05, 2013 12:51 pm ] |
Post subject: | WHAT HAPPENED and HOW WE ARE FIXING IT (3 Dec) |
I know you are frustrated with my lack of presence and answers. Rest assured, just because I don't post on the forum does not mean I am lying on a beach sipping cocktails. I have been working with the Panzar crew in Russia to get answers to what happened, find solutions and sort out things out before the tournament. The initial report from our guys is the following: French had been updating smth in the Data Center. They've switched off our Gm server. The ones who were in menu had been kicked from the game. The ones who were out of the game couldn't authorize The ones who were InGame on a map -> returned back to the meny to another account We are trying to work out how to fix the accounts affected. Not an easy task considering it hit quite randomly and affected accounts differently. While we try to figure out the details. Please email a full inventory of pre-error account (chars, crystals and gear) and a post-error inventory. It will help us to work faster if you can support it with screenshots or stream footage (when possible). Please put EMAIL SUBJECT: ACCOUNT INVENTORY ERROR TOURNAMENT PLAYERS GET PRIORITY - PLEASE ADD TEAM AND CLAN ON EMAIL SUBJECT to stewart@panzar.com And note to all, Panzar Studios are 3 hours ahead of CET and 4 ahead of Ireland where I am based at the moment. The time difference means that things take longer to solve. I have sucked a i bit at coordinating things from Europe, and I accept the criticism - but the Russians have finally decided to allow me to return to Moscow, where my offices and my home is. Hopefully by the end of next week I will be there and doing my job better. |
Author: | sam bever [ Thu Dec 05, 2013 12:54 pm ] |
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT |
Sweet thanks for the update queen ^_^ |
Author: | Tephis [ Thu Dec 05, 2013 1:31 pm ] | |||||||||
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT | |||||||||
Quick french translation : En français :
|
Author: | Ci0n [ Thu Dec 05, 2013 2:03 pm ] | |||||||||
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT | |||||||||
hmm not easy to have screenshots of all inventory char pre-error , and if we dont have like a friend , how the hell can we remenber exactly each element of crafting numbers ... You dont have any back-up ??? |
Author: | BADZULU [ Thu Dec 05, 2013 2:52 pm ] |
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT |
Hello, I've already sent such a mail with pre-incident stream and post-accident screenshot. I didn't mention my clan though. Do you have any idea if they have received it ? EDIT : Sent the mail again with clan details |
Author: | Xylar [ Thu Dec 05, 2013 8:43 pm ] | |||||||||
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT | |||||||||
Actually I was in game when the crash happened, and it just said 'connection lost' and the game turned off. Next i couldn't log in, but after a few trials i did log in to a random, never met account. It didn't return me back to the menu nor back to another account. |
Author: | Sargeant Pepper [ Fri Dec 06, 2013 1:54 am ] |
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT |
I receive an error message when i try to email support@panzar.com regarding my gear being deleted. Anyone else having this problem or have a solution? |
Author: | Ci0n [ Fri Dec 06, 2013 1:57 am ] |
Post subject: | Re: WHAT HAPPENED and HOW WE ARE FIXING IT |
try stewart@panzar.com i think is direct Queen Bee mail. anyway we did tounament with ppl with lost part of gear.... |
Page 1 of 1 | All times are UTC + 1 hour [ DST ] |
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group http://www.phpbb.com/ |